For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,00 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
JOB SUMMARY
The Membership Sales Representative is responsible for maximizing ticket revenue for the Los Angeles Kings through the retention of business and new sales of Full Season Tickets, Partial Season tickets, Mini Plans, Group Sales (15+ tickets), Event Suites and select Single Game and event promotion sales (e.g. Family Night Packages). Revenue goals will be set for Membership Sales Representative and tracked with regular meetings with sales manager.
ESSENTIAL FUNCTIONS
- Generate season ticket revenue using all sales methods, including cold calls, virtual/face to face appointments, arena tours, prospecting events, and networking
- Provide prompt, thorough, and courteous responses to all inbound & outbound customer communication – phone calls, emails, mail, etc.
- Prospecting in order to generate new business relationships, responsible for hosting client meetings and potential client presentations on a regular basis
- Responsible for the customer service and upgrading of all partial ticket buyer accounts, handling the annual renewal process for Half Season and Quarter Season Packages Ticket accounts; use proper judgment and past experience to make informed decisions to exceed the highest standards in customer service
- Responsible for hosting client meetings and potential client presentations on a regular basis; Attend team, community, and other events for purpose of maximizing sales opportunities
- Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables
- Provide sales reports and contact status back to management on a daily and weekly basis during Goal Setting Meetings
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The Membership Sales Representative must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
- Ability to provide an outstanding level of customer service
- Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
- A go-getter, with drive and initiative to succeed and develop a career in the sports and entertainment industry
- Ability to support a team environment and adhere to departmental guidelines
- Outstanding listening, written, and verbal communication skills, preferably in English
- Highly organized, resourceful, detailed-oriented, quick learner and time management skills
- Ability to professionally communicate and interact with all levels of management
- Ability to professionally handle highly sensitive and confidential information
- Ability to provide sales reports and contact status back to management on a daily and weekly basis
- Ability to thrive under a competitive sales environment
- Ability to consistently re-prioritize based on sales needs
- Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events
REQUIRED QUALIFICATIONS
Education:
- High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree preferred)
Experience:
- 1-2 years of related work experience
Pay Scale: $19.23
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
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