For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Recruitment Information:
- Must apply by April 7th, 2024 in order to be guaranteed consideration
- We will be conducting phone screening interviews between April 7, 2024 – April 14, 2024. If you are selected to advance to a phone screen please expect a phone call to the number provided on you application/resume. This phone interview will last approximately 10 minutes.
- Candidates who are selected to advance to the final round of interviews will be contacted directly by the applicable department to coordinate your virtual or in-person interview.
Required Availability:
- These positions are for Fiddler’ Green April 10, 2023 – November 17
- Dates include weekends and nights
GUEST SERVICES STAFF
Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
PRIMARY RESPONSIBILITIES
- Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary
- Operate the various coat/bike check areas within established guidelines and procedures at the venue
- Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
- Greet guests and resolve guest complaints, escalating concerns as necessary
- Seat guests and assist ADA patrons
- Enforce all policies and procedures of the venue. Complete all company and venue required trainings
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency
- Monitor venue during guest arrival and exit to comply with fire department safety regulations
- Identifying and addressing unsafe or disorderly conduct through the use of de-escalation tactics or other best practice methods
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors
QUALIFICATIONS
- A minimum education level of: High School Diploma or its equivalency
- Ability to work in a loud and fast paced environment
- Ability to de-escalate tense situations
- Must be able to stand or walk for up to 7 hours
- Strong intrapersonal skills with an outgoing, friendly personality
- Strong listening and verbal communication skills
- Must have a positive attitude and be team oriented
- Availability to work various hours: nights, weekends, and holidays as required
- Bilingual English/Spanish preferred
PAY SCALE:
$18.00 - $20.00 p/h
BONUS
- These positions are not eligible for a bonus under the current bonus plan requirements.
BENEFITS
- Event based positions are not eligible for benefits through AEG Presents.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.