For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
L.A. LIVE is a vibrant 4 million square foot entertainment destination located in the heart of downtown Los Angeles. It is a place that truly captures the essence of the city's lively and dynamic atmosphere. L.A. LIVE offers a wide array of entertainment options, including world-class music venues, a sports and entertainment arena, restaurants, clubs and hotels.
It is located adjacent to Crypto.com Arena and the Los Angeles Convention Center and features venues including The Novo, a 2,300 capacity live music venue, Peacock Theater, a 7,100-seat live theatre, a 54-story, 1001-room convention "headquarters" destination (including The Ritz-Carlton, Los Angeles and JW Marriott Los Angeles at L.A. LIVE hotels and 224 luxury condominiums – The Ritz-Carlton Residences at L.A. LIVE – all in a single tower), the 14-screen Regal Cinemas L.A. LIVE theatre, broadcast facilities for ESPN, along with entertainment, residential, restaurant and office space.
Developed by Los Angeles-based AEG, L.A. LIVE is considered to be the nation's most active “live content and event campus.” It features 260,480 square feet of conference center and ballroom facilities, a 100,000 square foot special events deck, the famous Lucky Strike Lanes and Lounge, a one-of-a-kind GRAMMY Museum, saluting the history of music and the genre's best-known awards show all centered around Peacock Place, a 40,000 square foot outdoor event space. L.A. LIVE showcases more events, award shows, sporting competitions, concerts and hospitality options than any other destination in the world.
If you are looking for a bite to eat, L.A. LIVE has an impressive selection of restaurants and bars offering diverse cuisines and atmospheres. From upscale dining options to casual eateries, you'll find something to suit your taste buds. To top it off, L.A. LIVE also offers hotel options for those looking to stay in the heart of the action. Whether you're just visiting Los Angeles or hoping to stay following a concert, a sporting event, or simply looking to explore the city, L.A. LIVE has everything you need to make the experience memorable.
Job Summary:
The primary duty of an Event Services Manager is to manage and coordinate L.A. LIVE services (Security, Engineering, Housekeeping, Parking, etc.) for Clients of L.A. LIVE (Peacock Place, Chick Hearn Way, Event Deck, West Road and any other event space as determined by management). The individual in this position is expected to possess a positive and optimistic attitude to lead and inspire other departments and to conduct him/herself professionally at all times.
Essential Functions:
- Responsible for the frontline coordination of assigned events (Red carpets, activations, team events etc.)
- Ensure information for each event is provided to all relevant internal departments (e.g, security, engineering, parking, housekeeping, union labor, guest services, operations, catering, etc.)
- Oversee all aspects of the event and venue to ensure the best customer service is being provided to the client
- Be onsite for all load-ins, events, and load-outs
- Interface with Los Angeles Fire Department on all permit requirements and obtain approval for special setups
- Manage communication lines between the client, the company and Local 33 Union stagehands to provide top of the line service for events as well as follow the current union contract
- Communicate and conduct professional meetings that drive the goals and objectives of assigned events
- Oversee special events which can be assigned at a moment’s notice from different departments within AEG
- Develop event estimates and settlements and ensure timely distribution to the client, sales manager, finance, etc
- Follow up on event invoicing to make sure AEG is paid for each event
- Create event codes for all events to allow for internal billing
- Oversee event operations before, during, and after event to ensure event is safe and has a working and clean footprint
- Advance each event to help determine feasibility
- Create event production notes to be shared with all department heads
- Create and Produce new and existing events and activations on behalf of AEG and L.A. LIVE
Required Qualifications:
- A minimum education level of: BA/BS Degree (4-year)
- A minimum of 5 years of related work experience in events management
- Must be proficient with Microsoft Office Suite (Teams, Word, Excel, PowerPoint, Outlook) and ability to learn other required business systems
- Must be able to read, understand, and implement artist riders
- Must be flexible and adaptable to changes, when necessary
- Enterprising self-starter with the ability to work with minimal supervision
- Organized and excel in time management
- Must be able to work in a fast-paced, high energy environment and handle high stress situations
- Demonstrate excellent communication skills, commitment and dedication to job duties, promptness and timeliness
- Exceptional guest and client service capabilities
- Knowledge of sports and entertainment industry extremely helpful but not required
- Ability to work long irregular hours for an extended period of time as dictated by events and schedule. This will include weekends and holidays
Pay scale: $80,000
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
Employer does not offer work visa sponsorship for this position.
This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)