AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
AXS is seeking a Senior Fraud Prevention Analyst to join our team in Los Angeles, CA. This role will play a pivotal role in safeguarding AXS operations from fraudulent activities and ensuring the trust and security of customers. This senior-level position requires a deep understanding of fraud prevention strategies, data analysis, and the ability to design and implement effective measures to minimize chargebacks and negative customer impacts.
What Will You Do?
- Monitor and maintain comprehensive fraud and chargeback data to identify patterns, links, and emerging trends, with a focus on minimizing negative customer impacts.
- Create and test innovative fraud reduction strategies to proactively mitigate chargebacks and enhance our fraud prevention framework.
- Collaborate with the payment risk engine team to recommend rule changes that enhance fraud prevention while also analyzing the impact of these changes on conversion rates.
- Create data-driven reports that support the team's roadmap and assist in making informed business decisions.
- Recommend rule changes in payment risk engine and analyze impact on conversion.
- Work closely with third-party fraud prevention tools and services to implement and evaluate advanced fraud strategies, staying up-to-date with industry best practices.
- Serve as a Subject Matter Expert for the team, providing guidance, insights, and support to junior analysts to enhance their understanding of fraud prevention processes and methodologies.
What Will You Bring?
- BA/BS Degree (4-year) Finance or related field
- 4-6 years related professional work experience (e.g. Decision scientist, risk management, data analyst, statistician, data scientist, FP&A, product/process manager)
- Experience working with data tools and visualization products (eg SQL,Tableau) preferred.
- Experience with 3rd Party fraud management software preferred.
- Excellent verbal and written communication skills.
- Process-oriented with great attention to detail.
- Demonstrate the ability to successfully work in a team and with stakeholders across an organization.
- Solid critical thinking and organizational skills.
- Strong communication skills, written and verbal.
- Proficient with Microsoft Office Suite (Outlook; Excel; Word).
- Strong data and analytical skills.
- Collaborates effectively in a team environment.
- Understanding of fraud prevention controls and monitoring systems.
- Able to work independently and complete duties and projects under minimal direct supervision.
- Proven ability to communicate the process and results of data analysis clearly.
- Proficiency in data analysis and visualization tools, such as Tableau or SQL.
- Proven ability to design and implement effective fraud reduction strategies.
Pay Scale: $61,055.00 – $77,050
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.
*Employer does not offer work visa sponsorship for this position.
What’s in it for You?
- Extraordinary People – we’re not kidding!
- Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
- Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
Curious about the typical interview process for this position? Here's what to expect:
- Stage 1: 20-30 min virtual interview (Recruiter)
- Stage 2: 30-min virtual interview (hiring manager)
- Stage 3: 45-min virtual interview (interview team)
- Stage 4: 45-min in-person interview
*This schedule may be subject to change.
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.