AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
Our new Associate Onsales Manager under the guidance of Onsales Leadership is responsible for ensuring seamless queue management, system performance monitoring, and collaboration with support teams toward successful presales and onsales while maintaining system integrity. This is a starter role within the onsales team.
What Will You Do?
- Under the guidance of Onsales Leadership, manage all onsales in queue by manipulating outflows to drain all queues in the most optimum timeline based on system performance
- Ensure waiting rooms are correctly configured
- Using a variety of monitoring tools, monitor system and application performance during onsales/presales. Take appropriate action to prevent an incident and when required create an incident when one occurs or is about to occur. Report any odd behavior to the appropriate engineering team
- Perform all tasks associated with high demand onsales under the guidance of Onsales Leadership as needed. This includes coordination, set up, and running of prep calls from start all the way through to presale and onsales calls. And with the support and guidance of more senior onsales team members/leadership work with support teams to deliver successful onsales.
- Be part of a global support team that will support all onsales globally 24/7/365
- Perform daily analytics to gauge which events are going to be busy the next day but also the whole week and so will require queue management to be enabled or additional support
- Report bugs which could impact onsales using the appropriate Jira project
- Produce daily reports, weekly, and monthly reports to inform stakeholders (including executives) on key performance indicators and create any additional documentation as needed.
- Use a wide range of our tools sets to work independently Jira, confluence, opsGenie and perform performance based analytics, as well as build dashboards using log aggregation tools like Sumologic
- Ensure seamless on-sale operations, effective escalations, timely decisions based on available data, rapid analytics and intuition
What Will You Bring?
- BA/BS Degree (4-year) In an IT or technical field preferred but not required
- Experience working in a high-demand e-commerce environment preferred
- Basic understanding of e-commerce operations either working in an operational nature or facilitating problem solving preferred
- Ability to diagnose based on the data available and determine the best course of action calmly and effectively
- Ability to multitask effectively and work independently
- Must be adept at quickly adapting and implementing new processes and procedures when asked or required.
- Familiarity with monitoring tools preferred in order to assess system and application performance, with the ability to detect and respond to performance issues proactively.
- Experience with using tools like Jira, Jira Service Desk, Confluence, Datadog, preferred
- Ability to command support calls even in high-pressure situations, showcasing the ability to maintain control and ensure successful call outcomes.
- Ticketing industry Knowledge a plus
Pay Scale: $32.54 - $40.67
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
What’s in it for You?
- Extraordinary People – we’re not kidding!
- Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
- Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).
Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.