Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Account Executive, Premium Service will oversee and manage relationships with LA Galaxy Premium Members to insure seamless experiences before, during, and after all home games and auxiliary events for DHSP Premium Members.
Essential Functions
- Receive incoming Premium Services general phone line inquiries and provide support to Supervisor for requests from Premium Members. Work with Supervisor to maintain supervision of Platinum and Fieldside Club Seats. Build and sustain positive relationships with Premium Members through direct and indirect communication. Fulfill general requests from Fieldside and Platinum Club Seat Members.
- Administer follow-up of emails sent to Platinum and Fieldside Club Seat Members. Prepare correspondence for clients (i.e. letters, packages, gifting). Maintain client files. Coordinate meetings, as necessary. Ensure that Premium Service Supervisor is kept abreast of all activities relating to Premium Members through established reporting procedures.
- Work with Premium Service Supervisor and AEG Legal to generate any necessary agreements, amendments, addendums and TILA’s as it relates to a member’s renewal. Schedule payments and setup payment plans. Track failed payments and follow up with members as necessary to reschedule. Generate rental agreements and apply payments for rentals.
- Act as primary Premium Service contact during assigned events. Ensure all Premium hospitality areas are presentable ahead of events. Liaise with the appropriate departments (Ticket Operations, Levy, Operations, etc.) to solve event night issues/complaints concerning parking, ticket issues, catering and managing the overall experience for Premium Members.
- Adhere to an annual Touchpoint campaign via phone calls, emails, letters, gifts, events and seat visits throughout the year to grow and maintain strong rapport with Premium Members. Communicate renewal deadlines, pricing and membership benefits in a timely and effective manner. Achieve an annual renewal of 85% or higher.
- Seek and maintain an active pipeline with Premium Members interested in group outings, Premium rentals or additional memberships.
- Support and mentor Premium Concierge team by, answering questions, breaking team members, and other tasks and duties as assigned.
Required Qualifications
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 2-4 years of client management, sport, entertainment and/ or hospitality experience preferred
- Proficient with Microsoft Office Suite (Word, Excel, Power point, Outlook); with the ability to learn required business systems
- Must be results orientated with strong detail and organizational skills
- Must have excellent oral and written skills
- Must be self-motivated with the ability to prioritize and effectively multi-task
- Possess excellent and effective verbal and written communication skills
- Possess strong networking skills with a proven ability to build and foster relationships with clients and drive new business
- Must be able to anticipate the needs of the venue and/or clients and respond with the appropriate sense of urgency
- Availability and willingness to work game nights, weekends, holidays, and select ticket sales and public relations events
- Ability to occasionally lift up to 20lbs.
Payscale: $22.00 + Commission
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.