Work at AEG

Hospitality Manager - Forest Hills Stadium

Bowery Presents
New York, NY
Operations - Festival/Venue
Full Time

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Manager Hospitality shall be primarily responsible for servicing all VIP operations, hospitality requests, programs, and coordinating the ticketing, sponsorship, and program communications pertaining to booked shows at our Forest Hills Stadium venue. This role will directly supervise and coordinate the work of the Hospitality & Production staff. In addition, the incumbent will support with core functions for the venue's overall operation and production related duties. 

What you will do

  • Manage communication for all hospitality requests as they come through local website email inbox as well as following all leads generated through partners.
  • Pitch, negotiate and sell VIP Packages across all VIP platforms including speakeasy suites, season ticket program, Golden Apple packages, group ticket buys, etc.
  • Work with Ticketing to fulfill orders across all VIP programs and PSL programs.
  • Oversee hospitality staffing, execution and fulfillment. Assist with offseason interviewing and training for seasonal temp staff.
  • Manage Assets, Guest Lists, Credential management (GA wristbands, working wristbands, laminates, artist stickies, etc.).
  • Perform general production related Admin duties throughout year; Conduct Pre and Post season supply inventory and ordering, and assist with new initiatives in offseason.
  • Develop and execute all program communications including show announcements, opt-in reminders, pre-show information, etc.
  • Directly communicate with all VIP purchasers pre-show with advancing of guest lists, F&B, décor and special requests
  • Organize sponsorship integration with initiative programs.
  • Consult on development and implementation of sales materials and marketing strategy across all VIP programs.
  • Support with staff management in the following areas: Lost & Found, Incident Reporting, Coat Check programs, Maintaining Venue Merchandise Inventory and Revenue Tracking and the new online merch store.
  • Respond to customer service inquiries, ADA and donation requests through the hospitality inbox.
  • Manage contracting and payment systems for VIP areas.

Education Qualifications

  • BA/BS Degree (4-year) In Business Administration, Hospitality, or a related field

Experience Qualifications

  • 4-6 years of related work experience
  • Music industry and live music experience preferred

Skills and Abilities

  • Computer savvy and proficient in MS Word, Excel, Outlook
  • Excellent Verbal & Written Communication Skills
  • Previous supervisory experience, leading a team of 10 or more
  • Exceptional customer service
  • Collaborative with an ability to work as part of a team
  • Ability to manage and prioritize multiple projects in a fast-paced, goal-oriented environment
  • Expert organizational skills with strong attention to detail
  • Familiar in Social Media Marketing a plus

Qualifications (ALL)

  • BA/BS Degree (4-year) In Business Management or related field
  • 4-6 years Of related work experience
  • Previous experience managing private and concert events
  • Experience in venue and events operation, tours, including artist communication and settlements
  • Music industry and live music experience preferred
  • Computer savvy and proficient in MS Word, Excel, Outlook
  • Strong written and verbal communication skills
  • Previous management experience and strong leadership skills
  • Strong organizational/ project management skills with the ability to multitask and prioritize work load
  • Ability to work flexible schedule including nights, weekends, and holidays

Pay Scale: $64,849 - $89,055.88

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.