Work at AEG

Director, Arena Operations

Nassau Veterans Memorial Coliseum
Uniondale, NY
Full Time

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:

  • AEG Facilities, which with its affiliates owns, manages or consults with more than 120 venues
  • AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
  • AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
  • AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
  • AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

Position Summary:

The Director, Arena Operations will report to the General Manager and oversee all back-of-house operations as it relates to facility services, conversions, housekeeping, engineering, electrical, carpentry, and loading dock operations during event and non-event times.

The incumbent will ensure that all back-of-house departments work in sync so that NYCB Live, Home of the Nassau Veterans Memorial Coliseum operates optimally at all times and that patrons, clients and promoter/production managers are consistently treated in a first class, professional manner while producing successful events. This role will have a heavy focus on ice maintenance as it relates to hockey and other ice-specific events.

Essential Functions:

  • Providing operational expertise and management of 14,000+ seat, state-of-the-art, multi-purpose sports and entertainment facility
  • Directs and actively participates in the discussion and decision-making process relative to all areas of Facility Operations
  • Supervises Operations/Conversions Managers, Electricians, Engineers, Carpenters, Parking, Housekeeping, etc. including hiring, career development, work orders and direction of daily activities and management of their respective employees
  • Ensures all programs and procedures are in place to maintain security, safety and enjoyment of clients, guests and employees on a daily and event basis
  • Ensures all operational activities related to the holding of events at NYCB Live, from preparation of estimates to final settlement, are handled in a timely, accurate and thorough manner
  • Managing third party service providers by enforcing the agreed upon scope of services within the various signed service agreements (i.e. parking, pest control, waste management, snow removal, elevators/escalator, housekeeping etc.)
  • Participates in and actively contributes to all Staff and Director meetings
  • Responsible for purchase, maintenance and repair of all facilities and equipment, including HVAC equipment, compressors, energy systems, ice plant, meeting rooms, and offices
  • Selects, contracts with, and monitors the work of qualified professionals for various outsourced operations and maintenance responsibilities
  • Developing standard operating procedures for operational functions of the facility, including engineering, conversions, maintenance, housekeeping, and loading dock logistics
  • Supervise ice resurfacing and staff as well as maintain all related equipment
  • Oversees all construction, renovation, and equipment changes and/or purchases
  • Oversees the cleanliness of the facilities, equipment, and mechanical areas including spectator and public areas
  • Oversees the accurate recordkeeping for all maintenance and repairs to Company machinery and equipment
  • Develops practical and realistic Operational and Capital budgets as well as approve and monitor expenses
  • Supervising cost accounting expenses for overall operations budget including but not limited to house equipment rental, supplies and services purchased, event supervision, and staff
  • Negotiating and enforcing labor union contracts while effectively interacting with Union representatives
  • Serves as the Operations liaison with other NYCB Live Managers, Promoters, and Tour and/or Event Managers
  • Continuously reviews current Operations needs and makes recommendations to the General Manager
  • Serves as the Manager on Duty for arena events as scheduled
  • Projects as required by the General Manager

Required Qualifications:

  • A minimum education level of BA/BS Degree (4-year) in Facility Management, Sports Management or related area
  • A minimum of 7-10 years of related work experience in facility arena operations and event production
  • Knowledge of the functions, operations, and equipment of a multi-purpose entertainment complex, as well as the event production side
  • Working knowledge of ice installation and maintenance
  • Experience managing a Union environment
  • Proven leadership skills with the ability to coach, mentor and motivate a diverse workforce
  • Ability to effectively interact with all levels of management, promoters, suppliers, guests and visitors
  • Ability to build strong working relationships with local fire and police departments and other government entities
  • Ability to multi-task and problem solve in a fast-paced environment
  • Ability to work a demanding schedule including nights, weekends, holidays, double shifts
  • Excellent verbal, written and public relations skills
  • Working knowledge of plumbing, electrical and computer energy management systems
  • Knowledge of and compliance with Federal and State OSHA regulations
  • Knowledge of safety practices, including first aid and all applicable safety standards for public facilities
  • Solid accounting and finance skills
  • Proficient with Microsoft Office, PowerPoint, Outlook and Excel

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

NYCB Live, Home of the Nassau Veterans Memorial Coliseum and AEG Facilities are committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business.  We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.