Work at AEG

IT Specialist (Field and Desktop)

AXS - Remote
Chicago, IL
Info Technology & Software Engineering
Full Time
AXSDG5039

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is seeking an Chicago-based IT Specialist to join our team for both desktop and live event support. The ideal candidate will be responsible for managing and executing all support activities relating to all information technology systems for AXS including data, networks, and computer systems (hardware and software). They will provide the highest level of support to our clients and end users. This includes hardware, software, and other resources to meet the company's requirements. They will interface with a wide variety of functional areas within the organization including Client Support, Implementation and Account Management. Provide a high level of customer service, troubleshooting, and maintenance.

 

What you'll be doing:

  • Provide technical support to Clients, End-users, Contact Center for all IT / Operations related issues
  • Communicate regularly with peer technicians in other team facilities regarding operational situations and health
  • Maintain record of daily problems and remedial action taken, as well installation activities
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
  • Document all work performed and possess ability to write clear and effective status reports
  • Work with staff, users, and management to establish requirements for new systems or modifications
  • Provide “Remote Hands” assistance, as requested by customers
  • Investigate, resolve, and implement improvements to existing information systems and associated procedures
  • Setup equipment for employees and clients, performing or ensuring proper installation of computers, access control systems, switches, and appropriate software
  • Communicate effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions
  • Prepare evaluations of software or hardware and recommend improvements or upgrades
  • Engage in problem-solving, monitoring, and installing data communication equipment and software
  • In a subordinate role, provide technical support for large projects, operations, and special live events
  • Travel as required: 60-75% 

 

Qualifications and Skills we hope you have:

  • 1-3 years of IT/IS or related experience
  • A strong working knowledge of Windows OS, Windows Server, Apple iOS
  • Working knowledge of Networking (OSI network layers, TCP/IP) and WAN Devices, circuits, cabling and telephonic and/or Wi-Fi technology
  • Knowledge of commonly used concepts, practices, and procedures within the desk-side and server environments
  • Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
  • Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
  • Ability to work under stressful conditions and time constraints
  • Ability and willingness to work off-hours, on-call and on weekends as necessary
  • Must have clean driving record with no prior alcohol related charges, be able to provide a current DMV record
  • Must be open to 60-75% travel as part of this field IT role

Curious about the typical interview process for this position? Here's what to expect:

  • Stage 1: Recruiter Screen - via Zoom
  • Stage 2: 45-min Hiring Manager Interview 1 - via ZOOM
  • Stage 3: 45-min Team Interview 2 - via ZOOM
  • Stage 4: 30 min Executive interview - via ZOOM

What’s in it for You?

  • The opportunity to support great colleagues, clients and live events
  • Extraordinary People – we’re not kidding!
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.

 

Why AXS?

AXS sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. To learn more about working at AXS, visit: https://solutions.axs.com/careers/

+